Shipping policy
Shipping Policy
Thank you for shopping with Pylovex. We are committed to delivering your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).
Please note:
- Orders are not processed on weekends or public holidays.
- During high-demand periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times are typically:
- 7–14 business days depending on your location
Shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high shipping volumes.
Shipping Costs
We proudly offer free shipping on all orders.
No minimum purchase required.
Tracking Your Order
Once your order has shipped, tracking information will be sent to your email if tracking is available for your shipment.
Please allow a few days for tracking updates to appear after dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Pylovex is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete address information provided by the customer.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact us at:
We will do our best to assist you and work with the shipping carrier to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and arrange a replacement or refund if applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Thank you for choosing Pylovex.