Refund policy
Refund & Return Policy
At Pylovex, we stand behind the quality of our products and want you to feel confident with every order. That’s why we offer a 30-Day Money-Back Guarantee on all eligible purchases.
30-Day Guarantee
If you are not satisfied with your order for any reason, you may request a return or refund within 30 days of receiving your item.
To start a return request, please contact our support team at:
Please include:
- Your order number
- Full name used on the order
- Reason for the return
- Photos (if the product arrived damaged or incorrect)
Eligible Returns
You may be eligible for a refund or replacement if:
- Your item arrived damaged
- You received the wrong item
- Your order was lost in transit
- The product arrived defective
- You are unsatisfied within the 30-day guarantee period
Non-Eligible Returns
For safety and hygiene reasons, we may not accept returns for:
- Opened or heavily used products
- Orders reported after 30 days of delivery
- Incorrect shipping information provided by the customer
- Orders marked as delivered by the courier
Refund Process
Once your return request is reviewed and approved, refunds will be issued back to your original payment method.
Please allow:
- 3–7 business days for processing after approval
- Additional time depending on your bank or payment provider
Shipping Costs
- Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping fees (if any) are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with clear photos of the issue. We will make it right as quickly as possible.
Contact Us
If you have any questions regarding your return or refund, please contact our support team:
Thank you for choosing Pylovex.